Delivery & Returns

Local Delivery & Collection

 

Decanter Spirit is pleased to offer free local delivery, within 3 miles of the shop. 

Please ring to place an order and arrange delivery. 

 

You are also more than welcome to place an order over the phone and collect at a time to suit you. 

 

 

Delivery is FREE on orders of £100 or more to a single address in mainland UK.

Please add £4.95 post & packing per delivery address for orders under £95.

 

Unless advised otherwise, you will normally receive your delivery within five working days*, Monday to Friday, 8 am to 6 pm.
Please contact us should this not be the case.
*You should allow three working days for delivery to the Scottish Highlands.

Please note: We operate a signature service on all deliveries. 
Goods can be left unsigned for, but you must specify this during checkout, with instructions on where to leave the goods should you be out.

Any goods that have been left according to instruction and not delivered over the recipient's threshold are left at the sender's risk.

We always do our very best to achieve our stated delivery times but please note we can not be responsible for circumstances beyond

our control including, but not limited to, adverse weather conditions and supplier & carrier difficulties.

 

Claims

Breakages: Goods must be examined and breakages notified immediately, within two days of delivery at the latest.

Please telephone on 01527 757 990 or contact us to organise a credit or replacement.

Faulty Wines: If you discover a faulty wine that you have bought from us, please retain the packaging and telephone on 

01527 757 990 or contact us to organise a credit or replacement.

 

Returns

If you don’t like any wine that you buy from us, for whatever reason, return it within a month of purchase and we shall refund your money without question or delay.

 

Please telephone on 01527 757 990 or contact us via our email address.

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